Help centre

Panda help centre

Short answers to the questions Panda users ask most, grouped by the part of the app they relate to. For anything account-specific, support is available in the app 24/7.

Accounts and getting started

Open the Panda app, choose your country, complete the registration form, set a strong password, and finish the verification steps shown in the app.

Panda uses verification to protect your account, follow compliance rules, and unlock services such as transfers, card access and marketplace activity.

Keep your account secure with a unique password and 2-step verification, and by never sharing OTP or authenticator codes. Review account activity regularly.

Deposits, balances and card services

Wallet credit timing depends on the asset network and confirmation checks. Panda waits for the required confirmations before the balance becomes available.

Pending settlements, fees, temporary holds or recently initiated transactions can affect the amount currently available to spend or withdraw.

Card actions may pause if your KYC needs review, your account is under a temporary security hold, or the provider is applying card-specific checks.

P2P, transfers and verification

P2P access can be limited by KYC status, account security holds, restrictions after sensitive account changes, or market-specific compliance checks.

Transfer times depend on the service, the destination and compliance checks, and most in-app actions update their status live.

Manual KYC uses three photos: your ID front, your ID back and one clear selfie, together with the personal details shown in the form. Resubmission is usually requested when a document is unclear or details do not match.

Frequently asked questions

Why is my account asking for verification?

Panda uses verification to protect your account, follow compliance rules, and unlock services such as transfers, card access and marketplace activity.

What documents do I need for Panda KYC?

Manual Panda KYC uses three photos only: your ID front, your ID back, and one clear selfie photo, together with the required personal details shown in the form.

Why was my KYC asked to resubmit?

Resubmission can happen when details do not match the uploaded ID, required fields are unreadable, the document is unclear, or a manual reviewer requests a cleaner upload.

How do I know my KYC review is complete?

You will see the updated KYC status inside the app and Panda may also send an email when your review is approved, still processing, or needs resubmission.

Where can I download my P2P receipt?

Open the completed transaction from your activity or P2P order history, then use the receipt or PDF download option on the transaction detail page.

How do I contact Panda support?

Support is reachable from inside the app and by email at support@pandaex.co.

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